Industry Experts
Business Ethics
Four Star Plumbing recognizes the importance of credibility, integrity, and trustworthiness to our success as a business. We are committed to upholding high ethical standards in all our operations. We believe in the principles of honesty, fairness, and respect for individual. Our ethical principles are the values that set the ground rules for all that we do at Four Star Plumbing.
Four Star Plumbing has been operating in Orange County since 1994, starting with just Robert and his single truck. We now have grown to 4 fully stocked, emergency ready trucks a fully staffed office, including his wife and 4 field technicians. Our office is centrally located in San Clemente California. Four Star Plumbing works tirelessly for their customers and the residents of Orange County.
Four Star Plumbing’s Mission is to “earn our customers loyalty for life“ by offering professional customer service, responsive action, and superior performance. All while educating customers so they can make informed decisions and feel empowered about their home and its plumbing.
Our vision is to continuously raise the bar in our industry by setting a precedence that all other plumbers and service companies strive to meet. From our processes, to our people, and their superior quality of work. Striving for excellence every step of the way!
The Four Star Plumbing Values
Respect: Our customers, their properties, our staff and the communities we work in.
Being true to our word: We do what we say, when we say it, and how we say. Under promise and over deliver.
Professional Communication: Always provide customers with timely professional communication from the initial call, to on the job, and to the follow up reports.
Friendly Customer Service: From the office to the job site, our staff will always make our customer’s satisfaction our #1 priority!
Inform & Educate: Informing customers of their options, making them aware of potential risks while offering solutions & options to meet their needs and not our own.
Responsive Action: Providing true emergency service any time day or night from start to finish. We always answer all phone calls live and promptly! Gathering key information, having a fully stocked truck ready, and sending a qualified technician out fast. It is our guarantee.
Performance and Quality work: Approaching and completing tasks according to our superior standards, no matter the size. Making every job one we can be proud to put our name on.
Honest & trustworthy: Clear and concise inspections reports, invoices, and proposals. We promise to be fair and upfront with pricing, while conducting all work for longevity and optimum performance.
Strong Character: We believe in hiring our staff based on strong character and training the skills needed to effectively execute top performance on every job.
Cleanliness: We believe in leaving a job site without a trace that any work was performed, neat, and tidy every time.
Robert Frank
President, Founder
Robert is a second generation service plumber. Originally from the Los Angeles Valley, Robert worked alongside his father learning the trade and becoming the youngest Journeyman of his class in 1994. Robert started Four Star Plumbing of Orange County with the vision of creating a company that focuses on providing true responsive emergency service while earning his customers loyalty for life. Robert believes in hiring his staff based on character and training the skills needed to effectively execute top quality workmanship on every job.
Kelli Frank
Vice President, CFO
Kelli is the primary force behind our marketing and business development. Kelli is also Robert’s wife, she is originally from Chicago and comes to us with a proven track record of sales, business management, and development. In 2007, Robert and Kelli joined forces to bring the company to the next level through the innovated use of technology and old school customer service. Together Robert & Kelli began creating new processes and procedures to support a growing company in a competitive industry.
Michelle
Dispatch Manager
Born & raised in the Chicagoland area, Michelle joined Four Star Plumbing in 2020. She brings 35 years of customer service & dispatching experience to the team. She holds a degree in Business Administration and Customer Service. Her strong plumbing knowledge allows her to greet customers with compassion while managing critical plumbing emergencies calmly and efficiently.
Angel
Plumbing Service Technician
Originally from Mexico Angel joined Four Star Plumbing in 2011 after graduating from a local plumbing trade school.
With nearly two decades in the industry, and working along side our founder Robert Frank, Angel mastered the company’s core values and high workmanship standards.
He now sets the benchmark of excellence for all present and future technicians & apprentices.
Manny
Plumbing Service Technician
A native of Southern California, Manny started his plumbing career with Four Star Plumbing in 2004 as a plumber’s assistant.
Personally trained by our founder Robert Frank, Manny has earned his prestige as a senior plumbing technician by mastering all areas of plumbing.
Manny takes pride in thoroughly addressing each and every plumbing task he is assigned, thanks to his get-it-done attitude and strong work ethic.
Taylor
Plumbing Service Technician
Originally from South Orange County California, Taylor joined the team in 2018 with a strong background in general maintenance & plumbing.
Trained directly by our founder Robert Frank and top senior technicians, Taylor brings sharp mechanical skills, quiet confidence and a strong commitment to company values on every job.
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